Terms of Service

1. The Service

SnapWhere lets you photograph a drawer, box or shelf, automatically list the items inside it, and then search your whole home to find where anything lives.

We may update features from time to time.

2. Accounts & Your Device Key

SnapWhere has no user accounts. Your containers are tied to a private key stored in this browser, so you are responsible for keeping that browser and device secure and for all activity carried out under your key. Do not share your key with others.

Clearing site data on the device disconnects you from your containers, so export to CSV first if you want a backup.

3. Payments & Billing

Paid access is a one-time lifetime unlock billed through our payment provider Creem. It is not a subscription and does not renew automatically.

Prices are shown in USD. Taxes or fees charged by the payment provider are shown at checkout.

4. Refund Policy

30-day money-back guarantee, no questions asked. If SnapWhere is not for you, email support@snapwhere.app with your license key within 30 days of purchase and we will refund the full amount.

Refunds are issued through our payment provider back to the original payment method and usually appear within 5–10 business days, depending on your bank.

A refund ends the license: the key stops working and the device returns to the free plan. Your containers remain available and searchable on the free plan, within its limits.

Asking for a refund does not affect your data in any other way — nothing is locked, throttled or deleted as a result.

5. Acceptable Use

You agree not to abuse, reverse-engineer, resell access to, or use the Service for any unlawful purpose. Only upload photos and content you have the right to store. Accounts violating these rules may be suspended.

6. Intellectual Property

You own the content you create with the Service, including your photos and item lists. We own the product, brand, and software.

7. Disclaimer & Liability

The Service is provided "as is" without warranties of any kind. Item recognition is automated and may be inaccurate; you remain responsible for what you record.

To the maximum extent permitted by law, our total liability is limited to the amount you paid in the past 12 months.

8. Privacy

Your data is handled as described in the Privacy Policy at https://snapwhere.app/privacy, which forms part of these terms.

9. Changes

We may update these terms; material changes will be announced on the site.

10. Contact

support@snapwhere.app